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Passenger Assistance app to help disabled rail passengers

By Nicola Boarer Battle Town Council

Thursday, 27 May 2021

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Battle Town Council Contributor

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A new App. has been launched by the Rail Delivery Group which aims to make it easier and quicker for disabled people to request assistance for their train journeys, helping people to travel with confidence. ‘The ‘Passenger Assistance’ App, developed with train operators, will offer passengers the choice to request assistance, update their profile and review their journeys from anywhere using their smartphone, a first for public transport anywhere in Great Britain. This can speed up assistance bookings and give customers greater confidence on their journeys as they can instantly amend accessibility requirements on their profile via the app.’

More information can be found here and any experiences of using the new App would be very useful to feedback to RDG.

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Nicola Boarer

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The Almonry, High Street, Battle, East Sussex, TN33 0EA

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